Terms of Service

By accessing or using our website, requesting a consultation, signing a service agreement, or engaging any ProInternet AI service, you confirm that you:

• Are at least 18 years of age or the legal age of majority in your jurisdiction
• Have the authority to enter into these Terms on behalf of yourself or your organization
• Have read, understood, and agree to be bound by these Terms and our Privacy Policy
• Agree that these Terms constitute a legally binding agreement between you and ProInternet AI

If you do not agree to these Terms, please do not use our website or services. We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

ProInternet AI provides a range of digital marketing and AI-powered services including but not limited to:

• Search Engine Optimization (SEO) and Answer Engine Optimization (AEO)
• Paid advertising management across Google, Meta, LinkedIn, TikTok, YouTube, and ChatGPT Ads
• Social media marketing strategy and content creation
• Email marketing automation and campaign management
• WordPress and WooCommerce website development
• Shopify e-commerce development and optimization
• Custom AI system architecture and Hermes AI platform deployment
• n8n automation workflow development and management
• Video production strategy and scripting
• B2B and B2C marketing strategy and execution
• Digital marketing consulting and strategy

Specific services, deliverables, timelines, and fees are defined in individual service agreements, statements of work, or proposals agreed upon between ProInternet AI and the client.

All client engagements are governed by a separate service agreement or proposal that specifies scope, deliverables, timeline, and pricing. These Terms apply to all engagements unless explicitly superseded by a signed written agreement.

• Monthly retainers — Services billed monthly in advance. Month-to-month unless otherwise specified in the service agreement.
• Project-based work — Defined scope, fixed or milestone-based pricing as outlined in the project proposal.
• Bundled packages — Subject to the package terms outlined at the time of engagement.
• Free audits and consultations — Provided as a courtesy with no obligation. We reserve the right to decline requests at our discretion.

Payment terms are specified in each service agreement. Standard terms are as follows:

• Monthly retainer fees are invoiced at the start of each service month and due within 7 days of invoice
• Project-based work requires a deposit (typically 50%) prior to commencement with the balance due upon project completion
• Setup fees are non-refundable once work has commenced
• Ad spend budgets are paid directly to the advertising platforms by the client or advanced by ProInternet AI and reimbursed per agreement
• Late payments may incur a 1.5% monthly service charge on overdue balances
• Services may be suspended for accounts more than 14 days past due

All fees are in U.S. dollars. Clients are responsible for any applicable taxes. We accept payment via ACH, wire transfer, check, or credit card as specified in the service agreement.

Client-owned assets: Upon receipt of full payment, all deliverables created specifically for a client — including website code, written content, ad creative, email templates, and marketing materials — become the property of the client. You own everything we build for you.

ProInternet AI proprietary systems: The following remain the exclusive property of ProInternet AI:

• The Hermes AI platform architecture, system prompts, and multi-tenant registry
• The Google Signal Coherence framework (NavBoost, BlockBERT, SnippetBrain, Goldmine, Radish)
• Internal tools, workflows, templates, and methodologies developed by ProInternet AI
• All ProInternet AI branding, trademarks, and website content

Client content license: By providing content, logos, brand assets, or other materials to ProInternet AI, you grant us a non-exclusive license to use that content solely for the purpose of delivering your contracted services.

The following terms apply specifically to Hermes AI platform deployments and custom AI system engagements:

• Hermes AI deployments are configured and maintained on private VPS infrastructure. Client data is isolated per tenant and not shared between clients.
• AI-generated content is produced as a service deliverable. Client is responsible for reviewing AI outputs before publication and ensuring accuracy, compliance, and appropriateness for their business.
• ProInternet AI is not liable for errors, omissions, or inaccuracies in AI-generated content that are published without client review.
• n8n automation workflows are configured per client specification. ProInternet AI is not liable for data processing errors resulting from incorrect specifications provided by the client.
• Google AI Studio and Gemini Pro are used in AI system delivery. Clients acknowledge that Google’s terms of service and usage policies apply to AI processing.
• Custom AI applications remain licensed to the client upon full payment but the underlying Hermes platform infrastructure remains property of ProInternet AI.

To enable effective service delivery, clients agree to:

• Provide timely access to necessary accounts, platforms, brand assets, and information required to perform contracted services
• Designate a primary point of contact with authority to make decisions and provide approvals
• Respond to requests for information, approvals, and feedback within agreed timeframes
• Ensure all content, assets, and information provided to ProInternet AI does not infringe any third-party intellectual property rights
• Maintain lawful and appropriate use of all advertising accounts, platforms, and websites managed by ProInternet AI
• Not use our services for any illegal, deceptive, or harmful purposes
• Provide accurate billing and contact information and notify us promptly of any changes

Delays in service delivery caused by client failure to meet these obligations do not constitute a breach by ProInternet AI and do not entitle the client to refunds or timeline adjustments.

Digital marketing results depend on numerous factors outside our direct control including search engine algorithm changes, advertising platform policies, market competition, industry trends, and client-side factors such as website quality, offer strength, and sales process effectiveness.

We commit to applying industry best practices, our full expertise, and our proprietary frameworks to every engagement. We will communicate honestly about performance, opportunities, and challenges as they arise.

Both parties agree to maintain the confidentiality of non-public information shared during the engagement:

• ProInternet AI will not disclose client business strategies, financial information, customer data, or proprietary information to third parties without written consent
• Client will not disclose ProInternet AI’s proprietary methodologies, system architectures, pricing structures, or internal processes to competitors or third parties
• Case studies and client references may be used by ProInternet AI for marketing purposes unless the client explicitly requests confidentiality in writing
• Confidentiality obligations survive termination of the service engagement for a period of 3 years

Client-initiated termination: Clients may terminate monthly retainer services with 30 days written notice. Project-based engagements are governed by the project agreement.

ProInternet AI-initiated termination: We reserve the right to terminate services immediately and without refund if a client:

• Fails to make payment within 14 days of the due date after written notice
• Requests services for illegal, fraudulent, or harmful purposes
• Provides false or materially misleading information
• Violates advertising platform terms of service in ways that jeopardize our account standing
• Engages in abusive or threatening conduct toward our team

Upon termination: All client-owned assets, account credentials, and data will be transferred to the client within 14 business days. Fees for work completed prior to termination remain due and payable. Setup fees and advance payments for uncommenced work are refundable at our discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROINTERNET AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL ARISING FROM OR RELATED TO OUR SERVICES.

Our total cumulative liability for any claims arising from or related to a specific service engagement shall not exceed the total fees paid by you to ProInternet AI in the three (3) months immediately preceding the claim.

• We are not liable for losses resulting from changes to search engine algorithms, advertising platform policies, or social media algorithms beyond our control
• We are not liable for security breaches originating from third-party platforms, hosting providers, or client-side vulnerabilities
• We are not liable for inaccuracies in AI-generated content that is published without client review
• We are not liable for ad spend losses resulting from fraudulent clicks or platform-specific issues outside our control

You agree to indemnify, defend, and hold harmless ProInternet AI and its principals, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of our services in violation of these Terms
• Content, materials, or information you provide to us that infringes third-party intellectual property rights
• Your violation of any applicable law, regulation, or third-party rights
• False or misleading claims made in advertising or marketing materials you approve for publication
• Unauthorized use of your accounts or systems that results from your failure to maintain adequate security

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

• Informal resolution — Both parties agree to attempt good-faith resolution of any dispute before pursuing formal proceedings. Contact us at jimmy@prointernetai.com to initiate resolution.
• Mediation — If informal resolution fails within 30 days, disputes shall be submitted to non-binding mediation in Arapahoe County, Colorado before any litigation.
• Jurisdiction — Any legal proceedings shall be brought exclusively in the state or federal courts located in Arapahoe County, Colorado. Both parties consent to personal jurisdiction in these courts.
• Class action waiver — You agree to resolve disputes individually and waive the right to participate in any class action proceeding against ProInternet AI.

• Entire agreement — These Terms, together with any signed service agreement or proposal, constitute the entire agreement between the parties regarding our services.
• Severability — If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.
• Waiver — Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• Assignment — You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
• Force majeure — Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control including natural disasters, government actions, internet outages, or platform-wide failures.
• No agency — These Terms do not create a partnership, joint venture, employment, or agency relationship between the parties.
• Notices — Legal notices shall be sent by email to jimmy@prointernetai.com or by certified mail to our business address in Aurora, Colorado.

Questions about these Terms of Service? Contact us directly: